Tech Connect Services

What type of services will be supported?

We will provide St. James NEST Members with basic hands-on assistance in the installation, configuration, use, and diagnosis and remediation of issues associated with common personal/in-home technology devices or related software/applications. 

Technology devices generally encompass those related to communications, entertainment, or productivity (such as phones, PCs, tablets, or printers), but in certain cases may extend beyond that (ex: programmable thermostat). We will also provide basic assistance in the use of important applications such as ordering groceries and in the use of the St. James NEST web site (such as submitting requests or registering for events). 

Examples include: Installing a new printer and setting up the computer/device to use the printer, installing a new application on a smart TV, setting up a phone contact list or adding new people to an existing list, or helping the Member to set up and conduct a video call. 

What types of services will not be supported?

In general, St. James NEST volunteers will not perform any work that is considered complex, labor-intensive (including heavy lifting) or time-consuming (roughly more than ~2-3 hours) nor will NEST perform any work that may compete with services that are offered by local area IT-related businesses. St. James NEST will also not perform any work that will jeopardize the safety of the member or the volunteer. 

Examples of services that will not be provided include:  Installing and mounting new TV’s, installing wall/ceiling speakers or running speaker wires inside walls, performing extensive network diagnosis, removing viruses or malware from your devices, and setting up a home network.

Note: If you have additional questions about Tech Connect Services, you can read our FAQs here.
You can also reach out to the Tech Connect team leader at jerryp@sjnest.org.